joya9apps Terms and Conditions

1. General Information

joya9apps is an online betting and casino platform that offers cricket betting, slots, fishing games, live casino and card games for users in Bangladesh. These terms and conditions apply to the joya9apps website (https://joya9apps.cam) and all services associated with it.

In this document, "joya9apps", "we", "our" and "platform" refer to the joya9apps service. "User", "you" and "member" refer to any person who has registered on this platform or is using the service.

These terms and conditions are written in Bengali and have been prepared in line with the legal framework of Bangladesh. Users are requested to read these terms and conditions in full before starting any activity on the platform.

2. Eligibility and Age Requirement

To open an account and use the services on the joya9apps platform, the following conditions must be met:

• The user must be at least 21 years of age. This platform is open only to those who are 21 years of age or older.
• The user must be legally capable of and permitted to use such services.
• A person may open only one account — multiple accounts are strictly prohibited.
• All information provided at the time of registration must be true, accurate and up to date.

The joya9apps authority may at any time request an identity card, national identity card or other relevant documents for age verification. If proof cannot be provided, the account may be suspended.

3. Account Registration and Security

3.1 Registration Process

To open an account on joya9apps, accurate and complete information must be provided. At the time of registration, the user will set a strong password that must not be shared with any third party.

3.2 Account Security

It is your own responsibility to ensure the security of your account. If your account information falls into the hands of a third party or unauthorized access occurs, you must immediately notify our support team. joya9apps will not be liable for any loss caused by such unauthorized access.

3.3 KYC Verification

joya9apps follows the KYC (Know Your Customer) process to provide safe and transparent services. Identity verification may be mandatory for large withdrawals or in cases of suspicious activity.

4. Deposit and Withdrawal Policy

4.1 Deposits

Deposits on joya9apps can be made using the following methods: bKash, Nagad, Rocket and bank transfer.

• Minimum deposit amount: ৳500 (for each method).
• Deposits are generally credited to the account instantly.
• Deposits must be made only from a payment account registered in the user's own name.
• Deposits from third-party accounts are not accepted.

4.2 Withdrawals

• Minimum withdrawal amount: ৳800.
• The withdrawal process is generally completed within 1 hour.
• Withdrawals will only be processed to the payment method that was used for the deposit.
• Large withdrawals may be delayed if KYC verification has not been completed.
• joya9apps reserves the right to suspend a withdrawal if fraud or deception is suspected.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

joya9apps offers new members a 150% bonus on their first deposit, up to a maximum of ৳5,000. A 25x wagering requirement applies to this bonus.

For example:

• Deposit ৳1,000 → Bonus ৳1,500 → Total balance ৳2,500
• Deposit ৳8,000 or more → Maximum bonus ৳5,000 → Total balance ৳13,000

5.2 General Bonus Terms

• Each bonus has its own wagering requirement, validity period and applicable games — please read the bonus offer details carefully.
• Bonus funds cannot be withdrawn directly without completing the wagering requirement.
• If an attempt is made to claim bonuses by creating multiple accounts or by any other dishonest means, the account will be cancelled and all balances will be forfeited.
• joya9apps reserves the right to change, suspend or cancel any bonus offer at any time.
• If a withdrawal is requested without meeting the bonus conditions, the bonus will be cancelled.

5.3 VIP Program

The joya9apps VIP program has five tiers and each tier comes with weekly cashback benefits:

• Bronze tier — up to 0.2% weekly cashback
• Silver tier — up to 0.4% weekly cashback
• Gold tier — up to 0.6% weekly cashback
• Platinum tier — up to 0.8% weekly cashback
• Diamond tier — up to 1.0% weekly cashback

Advancement to a VIP tier depends on the user's activity and participation on the platform.

6. Gaming Rules

All games offered on joya9apps are operated by third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft). Each game has its own rules which can be viewed when the game is launched.

• Game results are fair and controlled by Random Number Generator (RNG) technology.
• If a game is cancelled due to a technical error, the bet will be returned.
• joya9apps is not responsible for game losses caused by internet disconnection.
• Taking advantage of any bug or error in the software is strictly prohibited.
• In live casino games, the dealer's decision is final — in case of any dispute, the game's video recording will be reviewed.

7. Prohibited Activities

Any of the following activities are strictly prohibited on the joya9apps platform:

• Creating multiple accounts or managing an account on behalf of a third party.
• Abusing the bonus system or strategic bonus hunting.
• Money laundering or depositing and withdrawing illegal funds.
• Using any cheat software, bots or automation tools in games.
• Harassing or deceiving other users.
• Intentionally exploiting technical errors or bugs in the platform.
• Registering with a false or fake identity.
• Allowing minors to use the platform.

If any of the above prohibited activities are proven, the account will be cancelled, all balances will be forfeited and legal action will be taken if necessary.

8. Account Suspension and Closure

8.1 Suspension by joya9apps

joya9apps reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• In cases of violation of these terms and conditions.
• In cases of fraudulent or suspicious activity.
• In the case of an underage user.
• Due to regulatory or legal obligations.

8.2 Voluntary Closure by the User

Any user may request the closure of their account through 24/7 live chat or email. Please withdraw any valid balance before closing the account.

A self-exclusion option is also available as part of responsible gaming. For more details, please visit our Responsible Gaming page.

9. Personal Data Protection

joya9apps gives the highest priority to protecting users' personal data. We use SSL encryption technology and all data is stored on secure servers.

Our detailed policy on the collection, use and storage of personal data can be found on our Privacy Policy page. By using the platform, you will be considered to have accepted that policy.

10. Limitation of Liability

The joya9apps platform is provided on an "as is" basis. joya9apps will not bear any liability in the following circumstances:

• Game losses due to internet connection disruption.
• Software errors by third-party game providers.
• Losses caused by the user's own negligence or sharing of account information.
• Any event beyond the control of joya9apps (force majeure).
• Financial losses due to betting outcomes — gaming is a risky activity.

In the event of any dispute, the decision of joya9apps will be considered final. However, all complaints will be considered honestly and reasonably.

11. Intellectual Property Rights

All content on the joya9apps website — logos, trademarks, designs, text, graphics, software — is the property of joya9apps or its licensors. Reproduction, distribution or commercial use of this content without prior written permission is strictly prohibited.

Users may use the platform only for personal, non-commercial purposes. Collecting data using any automated system or script is prohibited.

12. Changes to Terms

joya9apps reserves the right to change, amend or update these terms and conditions at any time. After any change, the new version will be published on the website and the "Last Updated" date will be changed.

If the user continues to use the platform after any change, they will be considered to have accepted the new terms and conditions. Therefore, it is recommended to visit this page regularly.

In the case of significant changes, an effort will be made to notify registered users in advance through support channels.

13. Contact and Complaints

If you have any questions or complaints about these terms and conditions, please contact our support team. Our team is ready to provide assistance in Bengali seven days a week, twenty-four hours a day.

• Live Chat: 24/7 support in Bengali via the platform
• Email: [email protected]

After a complaint is submitted, we will try to resolve it as quickly as possible. Complex matters may require additional investigation.